Question: What is Dr. Debug and how do I troubleshoot with these codes?(2/1/2013) Answer: Dr. Debug is used to provide codes that represent different errors that your system has encountered. Please see the diagram below for reading the Dr. Debug codes and how to troubleshoot.
FF, 00 - 19 D0 - D3
Please check if the CPU is installed correctly and then clear the CMOS.
31 - 3B 51 - 55
Problem related to CPU and memory. Please clear the CMOS. Re-install the CPU and memory.
D4 - D5
PCI resource allocation error. Out of Resources.
D6 92 - 97
The graphics card or iGPU could not be recognized. Please clear CMOS and try re-installing the graphics card. If the problem still exists, please try installing the graphics card in other slots or try other graphics cards.
The keyboard and mouse could not be recognized. Please try re-installing the keyboard and mouse.
9A - 9D
Problem related to USB devices. Please try removing all USB devices.
Question: My system does not start. I have no output on my display. What can I do? (7/1/2020) Answer: Please refer to the following flow chart for basic debugging.
If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.
Question: Why can my game not start with my Intel 600 series motherboard?(11/2/2021) Answer: Some games use DRM (Digital Rights Management) protection. Please check for available updates for your game, where the DRM solution supports Alder Lake CPUs.
If the game development is discontinued and there is no update available for the DRM, please follow below steps to enable the "Legacy Game Compatibility Mode”.
Press [Del] or [F2] during the POST stage to boot into BIOS.
Press [F6] to enter "Advanced” mode and go to Advanced\CPU Configuration
Enable the "Legacy Game Compatibility Mode” in BIOS.
(The option is at the bottom of the CPU Configuration page)
Press [F10] to save the setting and restart the system.
The [Scroll Lock] key on your keyboard is now a hotkey. It can be used to enable/disable the Intel E-core parking feature. Before starting a game outdated DRM protection, please press [Scroll Lock] within the OS to enable Intel E-core parking.
The C.A.M. (Clever Access Memory) option is supported when integrated graphics are disabled.
By default integrated graphics will be disabled when a PCIe graphics card is detected.
Please make sure the monitor is connected to the graphic card.
Please go to BIOS\Advanced\Chipset Configuration and enable "C.A.M. (Clever Access Memory)”.
Press F10 to save the setting and restart.
Question: I want to turn off the LED while the system is off. Where can I find the setting?(7/1/2021) Answer: Please follow the steps below and set the "Turn on Onboard LED in S5” setting to disabled under the BIOS.
While the system is starting, press hotkey "F2” or "Del” repeatedly to enter BIOS setup.
Disable the "Turn On Onboard LED in S5” under the BIOS.
AMD platform: Advanced\Onboard Devices Configuration\Turn On Onboard LED in S5\Disabled
Intel platform: Advanced\Chipset Configuraiton\Turn on Onboard LED in S5\Disabled
Question: How do the BIOS recovery and secure Backup UEFI functions work on the Intel H170 motherboards with two BIOS ROM chips?(6/1/2018) Answer: For Intel H170 motherboards with two BIOS ROM chips, if main BIOS (BIOS_A1) is corrupted please follow the steps below to have main BIOS recovered.
Step 1. Please unplug the power cable and move the jumper cap to short pin2 and pin3 on the "BIOS_SEL1” header.
Step 2. Please plug the power cable and boot into BIOS(BIOS_B1).
Step 3. Click Secure Backup UEFI (B->A). This will copy the backup BIOS file to the main BIOS file.
Step 4. After updating BIOS, kindly remove the power cable and move the jumper cap to short pin1 and pin2 (header BIOS_SEL1)
Step 5. Plug the power cable and the system should be boot up with main BIOS file
Question: How do I turn off USB port power under S5 mode? (7/1/2017) Answer: USB port power can be turned off by enabling "Deep Sleep” option.
Please press "F2” or "Del” during POST to enter BIOS setup, select the "Advanced” menu and enter the "Chipset Configuration” page, and adjust the "Deep Sleep” option to "Enabled in S5”.
After adjusting the setting, press "F10” to save the configuration. Then USB port power will be turned off under S5 mode.
Question: I'd like to use the PS2 mouse on PS2 port. What should I do?(7/1/2017) Answer: If your motherboard has two PS2 ports, just connect the PS2 mouse to the green PS2 port, and then the PS2 mouse can be used.
If your motherboard only has one PS2 port, please set "PS2 Y-cable” to "Enabled”. Please press "F2” or "Del” during POST to enter BIOS, select the "Advanced” menu, "Super IO Configuration”, and set the "PS2 Y-cable” option to "Enabled”. Press "F10” to save the configuration. Then the PS2 mouse can be used.
Question: I want to use USB Power On function on AM4 series boards, how do I set up?(6/1/2017) Answer: The USB power on function supports under Sleep (S3) and Hibernate (S4) modes under Windows OS.
Please click the Start menu button and then choose Sleep (S3 mode) and Hibernate (S4 mode) under Windows.
Question: How can I update BIOS by ASRock Instant Flash on AM4 platform?(3/1/2017) Answer: Since AMD AM4 is a new structure and we just found BIOS cannot be completely updated by our Instant Flash. Thus, for the old BIOS version released before 2017/03/07, there is no "Instant Flash” option under BIOS. To make sure BIOS update can be executed completely, please use DOS or Windows BIOS update methods to do update temporarily.
After updating to the following version, Instant Flash functions and options are supported under BIOS and it can be used for updating the newer BIOS file in the future.
Question: How do the BIOS recovery and Secure Backup UEFI functions work with the Intel Z270 motherboards with two BIOS ROM chips?(2/1/2017) Answer: For the Intel Z270 motherboards with two BIOS ROM chips, there is no need to switch BIOS ROM when doing recovery.
When booting properly, the system works on the active BIOS_A1 as picture below.
However, if the active BIOS_A1 is corrupted or damaged, after several failed boot attempts, it will automatically do BIOS recovery from the backup BIOS_B1 and then the system will still work on the active BIOS_A1. And the monitor will show Secure Backup UEFI (B-->A) function as picture below.
After finishing this function, the system will reboot and work on the active BIOS_A1.